Artal School
Artal Digital School is a K-12 institution in Riyadh, Saudi Arabia, serving a diverse community of families, students, and educators.
Industry
EdTech / K-12 Education
Company Size
200 Employees
Timeline
6 Weeks
How Artal School gave parents and teachers instant answers with an AI chatbot.
The challenge
Repeated questions from prospective parents were overwhelming the admin team's inbox.
Artal fielded constant questions—admissions, logistics, day-to-day school life. The team needed to cut the back-and-forth while still giving warm, accurate, helpful responses. The solution had to be on-brand, easy to integrate, and flexible enough to grow with the school's needs.
The approach
We built a custom AI chatbot trained on Artal's own policies, FAQs, and content.
The chatbot handles inquiries on policies, admissions, and events in both Arabic and English, with natural-language understanding so parents and staff can ask freely. We delivered a framework for Artal's team to keep evolving its answers—and what started as a parent tool quickly became an onboarding resource for new teachers too.
The Results
Artal turned inbox overload into instant, self-serve support—reducing admin load while becoming a knowledge center for parents and teachers alike.
Reduced repetitive queries handled by the school's admin team
Made it easier for new parents to engage and get clarity on processes
Unexpectedly supported staff onboarding—teachers use it for quick policy lookups
Created a trusted first touchpoint that felt responsive, intelligent, and accessible
Answers in both Arabic and English, serving Artal's diverse community
"Parents get answers in seconds, at any hour, in their own language. What surprised us most is how much our own teachers rely on it now."
Nouf Al-Harbi
School Principal
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